Shipping Made Clear.

Once your order has been successfully placed, our team begins preparing it for dispatch. Orders are checked, packed and processed before being handed over to the delivery partner.

Please ensure that your name, phone number, email address and delivery address are entered correctly when placing your order. Incorrect or incomplete information may cause delays.

MANZIL delivers orders across supported locations in Pakistan.

Delivery times may vary depending on your location, order volume, courier operations, public holidays, weather conditions or other circumstances outside our control.

Any estimated delivery timeframe shown on our website should be treated as a guide rather than a guaranteed delivery date.

Any applicable shipping or delivery charges will be displayed during checkout before you complete your purchase.

Charges may vary depending on delivery location, order value, promotional offers or other applicable conditions.

If MANZIL offers free shipping as part of a promotion, the relevant terms will be displayed on the website at the time of purchase.

After your order has been processed and prepared, it will be handed over to our delivery partner for shipment.

Where tracking information is available, it may be shared with you through email, SMS, courier notification or another available communication method.

Please allow some time after dispatch for tracking information to become active.

The courier may contact you using the phone number provided with your order.

Please make sure someone is available to receive the package at the delivery address. If an attempt is unsuccessful, the courier may attempt delivery again according to its operating procedures.

Repeated failed attempts, an unreachable customer, an incorrect address or refusal to receive the parcel may result in the order being returned to MANZIL.

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your delivery details, contact us as soon as possible. We will try to assist where possible, but once an order has been dispatched we may not be able to change the delivery address or other shipping information.

While we aim to have every order delivered as efficiently as possible, delays can occasionally occur.

Courier delays, high order volumes, public holidays, weather, operational disruptions, remote delivery locations or other circumstances beyond MANZIL’s reasonable control may affect delivery times.

If your order appears to be significantly delayed, contact us with your order details and we will assist you in checking its status.

If your package arrives visibly damaged, we recommend documenting the condition of the parcel as soon as you receive it.

If the product inside has also been affected, contact us promptly with your order number and relevant photographs so our team can review the issue.

Any return, refund or exchange request will also be subject to the applicable Returns & Refund Policy and Exchange Policy.

If you receive an incorrect item or believe an item is missing from your order, please contact us promptly.

When contacting us, include:

• Your order number
• Your name and contact information
• A description of the issue
• Clear photographs of the parcel and items received where relevant

Orders returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept delivery or inability to contact the customer may be treated as undeliverable.

Any further shipping arrangements may be subject to additional delivery charges where applicable.

Unless international delivery options are specifically shown during checkout, orders placed through the MANZIL website are currently intended for delivery within supported locations in Pakistan.

Any future international shipping availability, charges, customs requirements or delivery terms will be communicated separately on the website.

For any international shipping services that may become available in the future, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.

MANZIL may update this Shipping Policy when necessary to reflect changes in our delivery services, courier arrangements, business operations or website practices.

The latest version published on our website will apply to orders placed after the updated policy becomes effective.