When Something Needs to Come Back.
We want every MANZIL order to feel right. If something isn’t, this policy explains how returns are reviewed, when refunds may apply and what happens next.
Fair Decisions. Clear Process.
At MANZIL, we want you to feel confident when shopping with us. If something is not right with your order, we’ll review the circumstances and help determine the appropriate next step.
Return approval depends on the condition of the product, the reason for the request and the information provided to us.
Please read the conditions below before sending any product back.
Four Steps. Nothing Complicated.
Contact Us
Email us with your order number, reason for the request and relevant photos or videos.
We Review
Our team reviews the order details, product condition and information you’ve provided.
Return If Approved
If your request is approved, we’ll provide instructions for sending the item back.
Inspect & Resolve
Once received, the item may be inspected before the applicable refund or resolution is processed.
What Can Be Returned?
A return request may be considered if the product you received arrived damaged, has a manufacturing defect, is incorrect or is otherwise eligible under MANZIL’s applicable return conditions.
Returned items must generally remain in their original condition, unworn, unwashed and unused, with original tags or packaging intact where applicable.
Items showing signs of wear, washing, alteration, misuse or damage caused after delivery may not be eligible for return.
Starting a Return.
If you believe your order is eligible for return, contact Shopmanzilofficial@gmail.com .
Please include:
- Your order number
- Your full name
- The reason for your request
- Clear photographs or videos where relevant
- Any other information that may help us review the issue
Damaged or Defective Items.
If your item arrives damaged or appears to have a manufacturing defect, contact MANZIL as soon as possible after receiving your order.
Please provide clear photographs or video showing the issue along with your order details.
Damage caused by normal wear, misuse, improper washing, accidental damage or failure to follow care instructions may not qualify as a manufacturing defect.
Received Something Different?
If you receive a product different from the item you ordered, contact us with your order number and photographs of the item received.
Our team will review the issue and assist with an appropriate resolution where the order has been incorrectly fulfilled.
Changed Your Mind?
Unless MANZIL specifically states otherwise, return requests based solely on a change of mind may be subject to our applicable return conditions.
Items must remain unused, unworn, unwashed and in their original condition with tags and packaging intact.
Any shipping charges or other costs associated with a change-of-mind return may be the responsibility of the customer where applicable.
Approval Comes Before Return.
Submitting a return request does not automatically guarantee approval.
MANZIL may review the product condition, order information, photographs, videos and other relevant details before accepting a return.
Please do not send an item back until you have received return instructions from MANZIL.
Sending It Back.
If a return is approved, we will provide relevant instructions for sending the product back.
Responsibility for return shipping charges may depend on the reason for the return.
Where the return results from an incorrect item, verified manufacturing defect or another issue caused by MANZIL, return shipping arrangements may be handled accordingly.
What Happens When It Returns.
Returned products may be inspected after they are received.
We may verify that the item:
- Matches the product originally supplied
- Is in the required condition
- Has not been worn, washed, altered or damaged
- Includes original tags or packaging where required
A refund may be refused if the returned item does not meet the applicable return conditions.
Some Things Change the Outcome.
Non-Returnable Items
Worn, washed, altered or damaged products, items without required tags or packaging, and clearly marked final-sale products may not qualify for return.
Refund Eligibility
Where approved, a refund generally applies to the eligible product amount. Shipping, processing or other charges may not be refundable unless required by law or the issue resulted from a MANZIL error.
Refund Processing
Refund timing may depend on the payment method, bank or payment provider. MANZIL cannot control third-party processing delays after a refund has been successfully issued.
Sale & Promotional Items
Promotional, discounted or final-sale products may have separate return conditions where clearly communicated at the time of purchase.
Exchanges
Exchange requests are governed separately by the MANZIL Exchange Policy. If you prefer a different size or replacement, review that policy or contact us.
Policy Abuse
MANZIL may refuse requests where there is reasonable evidence of fraud, product substitution, intentional damage or repeated abuse of the return process.
Don’t Send It Back Before We Speak.
Please contact MANZIL and receive return instructions before sending any product back. This allows us to verify your request, guide you correctly and reduce unnecessary delays or rejected returns.
Start Your Return Conversation.
Email us with your order number, the reason for your request and any relevant photographs or videos.
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