Need Something Different?
Sometimes the right piece needs a different size or an eligible replacement. Here’s how MANZIL exchanges work and what to expect along the way.
The Right Piece. The Right Fit.
At MANZIL, we understand that sometimes you may need a different size or an eligible replacement.
This Exchange Policy explains when an exchange may be considered, how to request one and the conditions that apply.
Exchange approval depends on product condition, availability, the reason for the request and the information provided to us.
From Request to Replacement.
Tell Us
Email us with your order number, exchange reason and the size or replacement you would like.
We Review
We check the order details, product condition and availability of your requested replacement.
Send It Back
If approved, we’ll provide instructions for returning the original item.
Swap & Dispatch
Once the returned item has been reviewed, the eligible replacement can move forward.
What Can Be Exchanged?
An exchange request may be considered where you require a different available size of the same product, received an incorrect item, received an item with a verified manufacturing defect, or an exchange is otherwise permitted under MANZIL’s applicable conditions.
Items submitted for exchange must generally remain in their original condition, unworn, unwashed and unused, with original tags and packaging intact where applicable.
Products showing signs of wear, washing, alteration, misuse, damage after delivery or improper handling may not qualify.
Requesting an Exchange.
To request an exchange, contact Shopmanzilofficial@gmail.com .
Please include:
- Your full name
- Your order number
- The product you wish to exchange
- The reason for the exchange
- The requested size or replacement
- Clear photographs or videos where relevant
Need Another Size?
If you need a different size, an exchange may be considered subject to availability.
The requested size must be available when the exchange is approved and processed.
MANZIL cannot guarantee that a particular size will remain available while your exchange request is being reviewed.
If the requested size is unavailable, our team may discuss other available options with you.
Received the Wrong Piece?
If MANZIL sends you an item different from the product ordered, contact us with your order number and photographs of the item received.
Once the issue has been reviewed and confirmed, we will assist with an appropriate replacement or other applicable resolution.
Damaged or Defective?
If a product arrives damaged or appears to contain a manufacturing defect, contact us as soon as possible after receiving your order.
Please provide your order details and clear photographs or video showing the issue.
Damage caused by normal wear, misuse, improper washing, accidental damage, alteration or failure to follow care instructions may not qualify as a manufacturing defect.
Exchanging for Another Product.
Where permitted, an exchange for another product may depend on product availability and any difference in price.
If the replacement product has a higher price, the customer may be required to pay the difference before the exchange is completed.
If the replacement product has a lower price, any applicable adjustment will be determined by MANZIL according to the circumstances of the exchange and available payment method.
Approval Comes First.
Submitting an exchange request does not automatically mean the exchange has been approved.
MANZIL may review order details, product condition, photographs, videos and other relevant information before approving a request.
Please do not send any product back until MANZIL has reviewed your request and provided exchange instructions.
Exchange Shipping.
If your exchange is approved, we will provide instructions for returning the original product.
Responsibility for courier or shipping charges may depend on the reason for the exchange.
Where an exchange is required because MANZIL supplied an incorrect item or a verified manufacturing defect is confirmed, shipping arrangements may be handled accordingly.
For size changes, change-of-mind requests or other customer-requested exchanges, applicable courier charges may be the responsibility of the customer.
Before the Replacement Leaves.
Returned products may be inspected before a replacement is dispatched.
We may confirm that the product:
- Is the same item originally supplied
- Remains in an acceptable condition
- Has not been worn, washed, altered or damaged
- Includes original tags and packaging where required
An exchange may be refused if the product does not satisfy the applicable conditions.
Availability Changes Everything.
Stock Availability
All exchanges depend on available stock. Approval does not guarantee that a particular size, colour or product will remain available until the process is completed.
Sale & Promotional Items
Sale, promotional or final-sale products may have separate exchange conditions where clearly communicated at purchase.
Non-Exchangeable Items
Worn, washed, altered, damaged, improperly handled or clearly marked non-exchangeable products may not qualify.
Abuse of the Exchange Process
MANZIL may refuse exchange requests where there is reasonable evidence of fraud, product substitution, intentional damage or repeated misuse of the exchange process.
Looking for a Refund?
Refund requests are governed separately by the MANZIL Returns & Refund Policy rather than this Exchange Policy.
Policy Updates
MANZIL may update this Exchange Policy when necessary to reflect changes in products, operations, delivery arrangements or customer service procedures.
Wait for Exchange Approval.
Please do not send a MANZIL product back before your exchange request has been reviewed and you have received instructions from us. This helps avoid unnecessary courier costs, rejected exchanges and delays in getting the correct replacement to you.
Tell Us What You Need Instead.
Include your order number, the product you want to exchange, the reason for the request and your preferred replacement.
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